客房技能大赛理论面试题库
题型一：汉译英
1.您希望我们什么时候为您打扫房间呢？(What time would you like us to clean your room?) 2.枕套脏了，请换一下好吗？(The pillowcases are dirty. Could you change them for me?) 3.如果您着急，我们有 2 小时的加急洗衣服务。(If you are in a hurry, we have a two-hour express laundry service.) 4.我们可以在 4 小时内送回您的洗衣，加收 50%的额外费用。（We can deliver your laundry within 4 hours at a 50% extra charge. / We can deliver your laundry within 4 hours, but we charge 50% more.）
5.我们提供不同种类的服务，如水洗、干洗、熨和缝补。(We have different services such as washing, dry-cleaning, ironing and mending.) 6.我想把我的笔记本电脑存放在酒店的保险柜里。(I would like to store my laptop in one of your safe-deposit boxes.) 7.能派人来修理一下窗户吗？(Could you get a repairman to fix the window?) 8.2135 房间的浴缸坏了，请派人来修理一下好吗？（The bath tub in Room 2135 is out of order/service, Could you please send someone to repair/fix it?）
9.水龙头一晚上都在滴水。（The water tap was dripping all night long.）
10.我想要一个转换插头。（I would like to have an adaptor/ I need an adaptor.）
11.这是 1105 房间，请送一个电熨斗。（This is Room 1105，Can you send me an iron, please?）
12.我房间的电视图象不清楚。（The TV set in my room doesn’t give clear pictures.）
13.请接受我代表酒店向您道歉。(Please accept my apology on behalf of the hotel.) 14.在房间上网是免费的。（We have free internet service./ You can use internet in the room for free.）
15.这个房间是海景房。（The room enjoys the ocean/sea view）
16.这是您房间的钥匙。
我们的行李员会带您去房间。(This is your room key. Our bellboy will show you to your room.) 17.酒店为客人提供免费的擦鞋服务。（The hotel provides free shoe shining service for its guests. 18.这项服务怎么收费？(What’s the rate of this service?) 19.托儿服务每小时收费 20 元，最低从 4 小时开始计费。(The baby-sitting service charges 20 yuan per hour, with a minimum of 4 hours.) 20.这里有三种治疗胃痛的药，需要我给您读一下说明吗？（Here are three kinds of medicines for stomachache. Would you like me to read the instructions to you?）
题型二 ：
英译中
1.Good evening. May I do the turn-down service for you now? （现在可以为您开夜床吗？）
2.May I vacuum the blanket for you now? (我可以为地毯吸尘吗？) When would you like me to turn on the lights (for you)?（什么时候能为您把灯打开吗？）
3.I just had a bath and it is a mess in the bathroom. Could you clean the bathroom a little? （我刚洗过澡，浴室里乱糟糟的，你能稍微收拾一下浴室吗？）
4.May I remove the things on your desk so that I can dust it? （我可以移动您桌子上的物品以便清扫书桌么？）
5.Can I have some more juice for the mini-bar? (可以在迷你吧里多放点果汁吗？) 6.Do you prefer your laundry by express service or returned on the same day? （您是要快洗服务还是当日取？）
7.The indemnity shall not exceed ten times of the laundry charge.
（赔偿金额最高不超过洗衣费的十倍。）
8.It takes time to repair the air-conditioner in your room. I’m afraid 9.you have to change to another room.(修理您房间的空调需要一些时间，恐怕您得换个房间了。) 10.I’ll have a maintenance man come in and look into it.（我叫一名维修工人来看一下。）
11.I am sorry to disturb you. I’m here to fix the shower. (对不起，打扰了。我来修淋浴器。) 12.Please deposit your money, jewels and other valuables in the hotel safe.（请将您的现金、珠宝和其他贵重物品寄存在酒店的保险箱内。）
13.Please keep your room key with you all the time in case you need it when you sign your bills.(请将房间钥匙随时带在身边，以防签单时要用) 14.Sorry to have caused you so much trouble.（很抱歉给您带来这么多麻烦。）
15.I assure you it will never happen again.（我向您保证，这类事情以后不会再发生了。）
16.If you have any problems or requests, please don’t hesitate to let us know. (如果您有问题，请随时找我们。) 17.Wish you a pleasant stay with us! （希望您在我们饭店的这段时间生活愉快！）
18.This is Lost and Found. We’ve found your cell phone.（这里是失物招领处，我们找到了您的手机。）
19.My husband and I want to go out this evening. Can you look after the baby for us? （我和我丈夫今晚要出去，你能帮我照看一下我们的孩子吗？）
20.When would you like me to clean your room? （您需要我们什么时候打扫房间。）
题型三：情景对话
1.If the guest wants to make an international call, how would you tell him? (Dial 9(or other number) first and then your country code, city code and the number you want. And the call will be charged.) 2.If the guest comes to you and says he/she can not open the door, what would you do? ( I would check the guest’s ID, and confirm it with the front office. If he is the right guest of the room, I will change his key for a new one, or open the door for him. If there is something wrong with the door, I will ask maintenance to fix it.) 3.If the guest asks for an extra bed in his / her room. What would you say?（Certainly, sir / madam. But I’ll have to get permission of the Front Office. / But I’ll have to contact the Front Office first.）
4.When you are going to clean the room for the guest, and the guest tells you it is not convenient for him now, what would you do? (I’ll ask the guest when it will be convenient and note it down in the logbook.) 5.If the guest complains that his laundry has been delayed. What would you say to him? (I would check it right away. / “We’ll check if your laundry has come back.” / “ We made a mistake while delivering your shirt. We’re very sorry for the inconvenience.” / “We do apologize for causing you so much inconvenience.”) 6.If the guest calls the housekeeping service center, and says it is very cold in his / her room, how would you do?
(I’ll tell the guest there is a blanket or quilt in the closet, I’ll send him/her an extra blanket or quilt, or I will inform the maintenance department to see if there is anything wrong with the air conditioner.) 7.When a guest calls to borrow a transformer for her iron but you don’t have one. What would you say? (I’m sorry, we don’t have transformers. But if you want to iron your clothes, you can call for the laundry service. I am sure they will do it for you.) 8.If the guest calls the service center and says the bulb in his room is broken, what would you do? (I’ll apologize to the guest and tell him/her the electrician will be there soon.)
9.How would you introduce your guestroom to the guest? (I would tell the guest about the equipment, the views, the service guide, and security of the guestroom) 10.If the guest comes to tell you that his room is smoky and he wants to change it，but you do not have another room available, how do you solve the problem? (I would first apologize for it and explain the situation to him and help him
get rid of the smell by opening the window and cleaning the air.)
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